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Technical support executive jobs in pune
Designation: Technical Support Executive
Technical Support Executive Responsibilities :
1. Diagnose and troubleshoot technical issues.
2. Ask customers targeted questions to quickly understand the root of the problem.
3. Coordinate with product team to find resolution for the issue.
5. Communicate with client using phone / email / chat and ensure issue resolution .
6. Escalate unresolved issues to appropriate internal teams (e.g. product team).
7. Provide prompt and accurate feedback to customers.8. Assist in Product/Software testing in In-house/On-site.
9. Manage multiple incoming phone calls at a time from customers.
10. Prioritize and manage several open issues at one time.
11. Document technical knowledge in the form of notes and manuals.
Technical Support Executive Requirements :
1. Candidates having Computer technical background with at least a graduate can apply.
2. Freshers / Candidates having 2 – 3 years of experience can apply.
3. Candidates must have good communication and articulation skills.
Please send your CV to firstname.lastname@example.org
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