IT jobs in pune for freshers 2021 | TBO Analyst -2021 Non Engg. Off Campus Hiring@Pune

IT jobs in pune for freshers 2021 | TBO Analyst -2021 Non Engg. Off Campus Hiring@Pune

In one sentence

The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.

All you need is…

• 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
• 55% throughout academics, with no gaps or breaks/year down
• Excellent communication skills
• Location – Pune

What will your job look like?

•    You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
•    You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
•    You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.

About Amdocs! (IT jobs in pune for freshers 2021 | TBO Analyst -2021 Non Engg. Off Campus Hiring@Pune)

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

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